About ServiceMaster Restore Markham

When you choose ServiceMaster Restore Markham for your property restoration needs you can feel confident that we are the right call to make in a bad situation.

Here are just some of the reasons that we are able to deliver excellence:

We have a 13,000 square foot, state of the art cleaning facility with climate controlled storage to restore, protect, and store the contents of your property during restoration.
Our staff are experts in their field, fully certified and educated in the latest technology and business strategies for property restoration.
We invest in technology, offering a computerized inventory system to make filling out your Proof of Loss form as painless as possible.
For drying and dehumidification, our equipment is the latest, allowing us to respond to every size and type of water damage loss.
Our proprietary cleaning products specially formulated to be kind to the environment and allergen sensitive people and pets.
We utilize the latest technology to effectively deal with tough odours like those caused by smoke damage.
Our dedicated team is comprised of experts in handling large emergency projects as well as large loss construction.
Cutting edge technology is used to diagnose water damage even behind walls and under floors

Our Team of Property Restoration Specialists

Restoration Services That Truly Serve You with Quality and Experience

The men and women of our team keep the promises that we make to our customers by providing outstanding service each and every day. They understand that a property restoration situation is challenging for you, so they'll help you to understand what's happening, and they'll see that it gets done right in a timely manner.

Our Project Managers/Estimators have decades of experience and expertise in property restoration for a variety of circumstances, so they can handle even the largest and most complicated loss.

Our Project Coordinators work as integral members of the project management team providing personal attention and support for your project.

Our Disaster Recovery production technicians provide decades of experience to every project. Our technicians are industry certified, uniformed, background checked, and fully insured to give you the best possible service and peace of mind. Our technicians understand the importance of communication and will thoroughly explain every step of the mitigation process.

At ServiceMaster Restore Markham we embrace the philosophy that people have an innate desire to be cared for and ultimately seek peace of mind. We think you will love our people and they are available to serve you 24/7/365.

Meet Our Team

Jody Gregg
CFO

Jody was no stranger to the restoration business, working at her father’s ServiceMaster franchise for much of her youth. So, it was no surprise that in 2013 she took on ownership with her partners, of ServiceMaster Restore Toronto North Vaughan (TNV) and again in 2019 with ServiceMaster Restore Markham. Prior to re-joining the ServiceMaster Family, Jody spent many years at home with her young children. Before that she worked in the financial industry as an executive assistant for a large investment’s firm. Jody has worked to implement many procedures to help enhance the customer experience and meet and exceed the timelines of our clients. Jody firmly believes that success starts from the ServiceMaster Family members on the team!

Joel Jebamani
Construction Manager

Joel has been working at ServiceMaster Restore Markham since 2018. First as a Construction Coordinator/Site Supervisor and more recently as Construction Manager. He graduated from George Brown College with a Construction Engineering degree and has more than 5 years of construction site supervisory experience in new home construction, renovations and restorations.

Certifications

IICRC WRT – Water Damage Remediation Technician
IICRC FSRT – Fire and Smoke Damage Restoration Technician

Nancy Puyo
Director of Operations

Nancy joined ServiceMaster in 2007 as a PC. With her keen ability to take on new and challenging tasks, she has progressed over the years through a variety of key roles up to her current as Director of Operations. Nancy motivates and leads her team with the vast Industry knowledge she has gained, and creates a team environment of learning and growing! Nancy holds a Political Science & Economics degree from York University, and has completed a Management Development Program through Violand Management Associates. She has also obtained her diploma in Small Business Management with Kent State University. Nancy is JHSC certified & CPR/First Aid trained.

Steve Gregg
President

Steve Gregg is using his more than 20 years of industry experience to oversee the operations and service delivery of ServiceMaster Restore Markham. Steve excels in project management and estimating, with a specialty in large loss and commercial loss management, which is significant as he focuses on servicing this thriving community with customized residential properties as well as high density living and commercial properties. Steve also has a vast knowledge and direct experience in working with a high volume of claims and managing large catastrophe's (CAT's) in both local and remote markets. As President, Steve is responsible for ensuring a high-level service delivery is constant and consistent, as he firmly believes customer service is paramount. Steve is also committed to and educated in reducing claims costs by effective and efficient mitigation of the loss, thereby reducing the renovation costs and decreasing downtime in property use. This is a result of years of experience and the use of industry specific tools such as specialized equipment and innovative ways of restoring peace of mind. Steve is also successful in providing a fast and efficient product all while not suffering the expected extraordinary customer service and quality workmanship.

Certifications

IICRC WRT – Water Damage Remediation Technician
IICRC ASD – Applied Structural Drying
IICRC CDS – Commercial Drying Specialist
IICRC AMRT – Applied Microbial Remediation Technician
IICRC FSRT – Fire and Smoke Damage Restoration Technician
IICRC TCST – Trauma & Crime Scene Technician
Asbestos Training
APS Level 3 (Large Loss Certification for projects over $1 Million)Certifications
Forklift Operator Certification

William Trougakos
Director of Business Development

William is responsible for the development, growth, customer service and social media content for ServiceMaster Restore Markham. He has more than 13 years experience in claims, vendor management, sales, marketing and business development within the insurance industry. Working for two major insurers and several insurance vendors, including time at the corporate head office of ServiceMaster Restore where he gained valuable insight into the property restoration space. William holds a Master of Science in Kinesiology (specializing in Biomechanics/Ergonomics) as well as an Honours B.A. in Kinesiology. William spends most of his spare time with his wife and 3 kids.

Brand Promise - "RESTORING PEACE OF MIND"

"Whether the water, smoke or fire emergency is large or small, we do everything possible to help restore people's lives, homes and businesses to normal. We provide the highest quality technical restoration services available in the industry, but we also respond to the emotional needs of those affected and deliver an exceptional customer service experience."

A national network at your side, and on your side

Whatever the challenge, ServiceMaster Restore brings more than 70 years of experience to every job. Our national network of 80 locally owned restoration companies enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business.

Customer Reviews

Our building had a flooding problem a week ago Monday, the 5th of November. My husband and I are the assistant superintendents and we were on duty when this happened.
I wanted to say that the crew, Zak, and David were amazing.
The work they have done here was incredible and that all the men that worked with Zak and Dave were courteous, polite and so so helpful. They should all get a medal, that is for sure. I told them many times thank you so much for what you have done here these last couple of weeks. None stop working. I never knew about this Company until our property manager brought them in after the flood. I will highly recommend your company in the future.

Again, thank you so much.

L. W., Scarborough, ON

(Large Commercial Flood)

We would like to take this opportunity to thank the ServiceMaster of Markham team for their non stop commitment to us over the last year.
From the beginning of tear down, to the last light bulb it was evident that we picked the right company. Thank you for always being accessible or returning calls when you had a moment, in your hectic day, and making it seem we were the only people you were working for. The many friendly ServiceMaster crews that went through, also the many talented trades that did an incredible job of getting our home back to us. The quality of the work is evident when we invite friends and family over, and we watch the look of amazement on their awed faces.

Thank You,

P.A., Vaughn, ON

(Tornado damage)

I could certainly not let another day go by without acknowledging the superb service we received from Service Master and its entire "crew". What a disaster you walked into and what a transformation we now have. You were efficient, creative and professional in all aspects of our cleanup and restoration and we are delighted. I hope we are never again in need of your services. However I would not hesitate for a minute to highly and enthusiastically recommend Service Master for all disaster and restoration needs.

M.B., Markham, ON

(Drain Backup)

We have very high standards when it comes to customer service, integrity, professionalism, and respect for a customer's time. ServiceMaster met and exceeded in all areas possible. I would recommend them to others & share the great experience we had with them.

M.A., Toronto, ON

(Vandalism)

Quick to respond and the follow up service is very satisfactory, Mr. Luke Lynch has been a great help and attended to our needs responsively and we are very pleased with his service indeed.

R.W., Toronto, ON

(Water Damage)

Certifications

IICRC WRT – Water Damage Remediation Technician
IICRC ASD – Applied Structural Drying
IICRC CDS - Commercial Drying Specialist
IICRC AMRT – Applied Microbial Remediation Technician
IICRC FSRT – Fire and Smoke Damage Restoration Technician
IICRC OCT - Odor Control Technician
IICRC HST - Health & Safety Technician
IICRC TCST - Trauma & Crime Scene Technician
IICRC CCT – Carpet Cleaning Technician
IICRC UFT – Upholstery & Fabric Cleaning Technician
APS Level 1, 2 & 3 (Large Loss Certification for projects over $1 Million)
Asbestos Training
Building Science - Infrared Technology
IICRC Firm Certified