About ServiceMaster Restore Markham

Our Building & Fleet

When you choose ServiceMaster Restore Markham for your property restoration needs you can feel confident that we are the right call to make in a bad situation. 

Here are just some of the reasons that we are able to deliver excellence:



  • We have a 13,000 square foot, state of the art cleaning facility with climate controlled storage to restore, protect, and store the contents of your property during restoration.
  • Our staff are experts in their field, fully certified and educated in the latest technology and business strategies for property restoration.
  • We invest in technology, offering a computerized inventory system to make filling out your Proof of Loss form as painless as possible.
  • For drying and dehumidification, our equipment is the latest, allowing us to respond to every size and type of water damage loss. 
  • Our proprietary cleaning products specially formulated to be kind to the environment and allergen sensitive people and pets.
  • We utilize the latest technology to effectively deal with tough odours like those caused by smoke damage.
  • Our dedicated team is comprised of experts in handling large emergency projects as well as large loss construction. 
  • Cutting edge technology is used to diagnose water damage even behind walls and under floors

Our Team of Property Restoration Specialists

Restoration Services That Truly Serve You with Quality and Experience

The men and women of our team keep the promises that we make to our customers by providing outstanding service each and every day. They understand that a property restoration situation is challenging for you, so they’ll help you to understand what’s happening, and they’ll see that it gets done right in a timely manner.

Our Project Managers/Estimators have decades of experience and expertise in property restoration for a variety of circumstances, so they can handle even the largest and most complicated loss.

Our Project Coordinators work as integral members of the project management team providing personal attention and support for your project.

Our Disaster Recovery production technicians provide decades of experience to every project. Our technicians are industry certified, uniformed, background checked, and fully insured to give you the best possible service and peace of mind. Our technicians understand the importance of communication and will thoroughly explain every step of the mitigation process.

At ServiceMaster Restore Markham we embrace the philosophy that people have an innate desire to be cared for and ultimately seek peace of mind. We think you will love our people and they are available to serve you 24/7/365.

Meet Our Team

Jody GreggJody GreggCFO

Jody Gregg

Years of service: 21

Jody was no stranger to the restoration business, working at her father’s ServiceMaster franchise for much of her youth. So, it was no surprise that in 2013 she took on ownership with her partners, of ServiceMaster Restore Toronto North Vaughan (TNV) and again in 2019 with ServiceMaster Restore Markham. Prior to re-joining the ServiceMaster Family, Jody spent many years at home with her young children. Before that she worked in the financial industry as an executive assistant for a large investment’s firm.  Jody has worked to implement many procedures to help enhance the customer experience and meet and exceed the timelines of our clients.  Jody believes that the ServiceMaster TNV and Markham Teams are the best in the GTA! She is committed to providing employees with a great work environment that provides support, education, tools and technology to ensure their success.  Jody firmly believes that success starts from the ServiceMaster Family members on the team! 

Joel JebamaniJoel JebamaniConstruction Manager

Joel Jebamani

Construction Manager
Years of service: 6

Joel has been working at ServiceMaster Restore Markham since 2018. First as a Construction Coordinator/Site Supervisor and more recently as Consturction Manager. He graduated from George Brown College with a Construction Engineering degree and has more than 5 years of construction site supervisory experience in new home construction, renovations and restorations. Joel’s goal is to help restore disaster damaged homes back to its original state while working with the property owner every step of the way.


  • IICRC WRT – Water Damage Remediation Technician
  • IICRC FSRT – Fire and Smoke Damage Restoration Technician


Kevin PagettKevin PagettSenior Project Manager

Kevin Pagett

Senior Project Manager
Years of service: 21

Kevin brings a combined 20+ years in the insurance restoration industry.  Starting from the young age of 14 as a labourer during summers and holidays, gradually working his way to estimating and  project managing.  Kevin gained skills in multiple trades along the way including drywall, carpentry and framing, along with industry specific training and certifications.   He has been lead hand/ manager in some large catastrophes around Ontario, including the flooding  in Peterborough, and Tornado in Goderich.    Kevin specializes in large loss residential and commercial claims, as well as trauma scene clean ups. 


  • IICRC WRT – Water Damage Remediation Technician
  • IICRC ASD – Applied Structural Drying
  • IICRC AMRT – Applied Microbial Remediation Technician
  • Forklift Operator Certification


Michele SantosMichele SantosAdministrative Assistant - Accounting

Michele Santos

Administrative Assistant - Accounting
Years of service: 20

Michele Graduated with a degree in Business Administration while studing back home in Rio de Janeiro, Brazil. Upon coming to Canada she studied in Project Management at George Brown. Michele has 20 years experience in Business Administration and Accounting/Finance.


Nancy PuyoNancy PuyoDirector of Administrative Services

Nancy Puyo

Director of Administrative Services
Years of service: 14

Nancy joined the ServiceMaster family in 2007 as a Project Coordinator, and with her attention to detail and keen ability to take on new and challenging tasks, she has moved on over the years to roles as the Accounting Coordinator, Manager of Admin Services and then on to her current role as the Director of Administrative Services.  Her ability to motivate and lead her team with the vast knowledge she has gained of the Restoration Industry over her time, has created an environment conducive to learning and growing.  Her ability to manage processes and efficiencies within the organization, as well as her ability to maintain strong relationships with our business and insurance partners, makes her a valued member of our team.

Nancy graduated with a degree from York University, specializing in Political Science and Economics.  She has since completed the Management Development Program through Violand Management Associates, and is currently set to graduate in 2021 with her diploma is small business management through Violand and Kent State University.  Nancy is also JHSC certified and CPR/First Aid trained.

In her spare time, Nancy enjoys spending time at the lake with her family, activities with her two children, baking, and cycling!


  • JHSC
  • CPR/First Aid




Ray LoaderRay LoaderProject Manager

Ray Loader

Project Manager
Years of service: 10

Ray has been with ServiceMaster Restore Markham since 2011 and has been in the restoration industry since 1990. He started as a water/fire technician and has moved his way up to his current role of project manager. He also has great experience completing repairs including flooring, drywall, painting and trim work.


  • Forklift Operator Certification

Steve GreggSteve GreggPresident

Steve Gregg

Years of service: 21

Steve Gregg is using his more than 20 years of industry experience to oversee the operations and service delivery of ServiceMaster Restore Markham. Steve excels in project management and estimating, with a specialty in large loss and commercial loss management, which is significant as he focuses on servicing this thriving community with customized residential properties as well as high density living and commercial properties. Steve also has a vast knowledge and direct experience in working with a high volume of claims and managing large catastrophe's (CAT's) in both local and remote markets.  As President, Steve is responsible for ensuring a high-level service delivery is constant and consistent, as he firmly believes customer service is paramount.  Steve is also committed to and educated in reducing claims costs by effective and efficient mitigation of the loss, thereby reducing the renovation costs and decreasing downtime in property use.  This is a result of years of experience and the use of industry specific tools such as specialized equipment and innovative ways of restoring peace of mind.  Steve is also successful in providing a fast and efficient product all while not suffering the expected extraordinary customer service and quality workmanship. 


  • IICRC WRT – Water Damage Remediation Technician
  • IICRC ASD – Applied Structural Drying
  • IICRC CDS  Commercial Drying Specialist
  • IICRC AMRT – Applied Microbial Remediation Technician
  • IICRC FSRT – Fire and Smoke Damage Restoration Technician
  • IICRC TCST  Trauma & Crime Scene Technician
  • Asbestos Training
  • APS Level 3 (Large Loss Certification for projects over $1 Million)Certifications
  • Forklift Operator Certification



Sudhan NithySudhan NithyConstruction Administrator

Sudhan Nithy

Construction Administrator
Years of service: 17

Sudhan joins Service Master Restore Markham with 17 years experience in the construction industry mostly gained Internationally with a vast knowledge in contractual claims & arbitration, estimation, and project management. He has handled residential, industrial, HV/MV power & transportation construction projects. He attained his Bachelor’s degree in Civil Engineering from Carleton University.

Thais LandgrafThais LandgrafOffice Administrator & Customer Service Representative

Thais Landgraf

Office Administrator & Customer Service Representative
Years of service: 7

Thais joins ServiceMaster Restore Markham after 5 years in a customer service role and 2 years in an administrative support role within the insurance industry. She attained a Bachelor's Degree in International Relations from university in Brazil and a Diploma in International Business from Seneca College. She loves working with people and finds helping and solving problems gratifying. She's also passionate about cultures, languages and politics.

William TrougakosWilliam TrougakosDirector of Business Development

William Trougakos

Director of Business Development
Years of service: 14

William is responsible for the development, growth, customer service and social media content for ServiceMaster Restore Markham. He has more than 13 years experience in claims, vendor management, sales, marketing and business development within the insurance industry. Working for two major insurers and several insurance vendors, including time at the corporate head office of ServiceMaster Restore where he gained valuable insight into the property restoration space. William holds a Master of Science in Kinesiology (specializing in Biomechanics/Ergonomics) as well as an Honours B.A. in Kinesiology. William spends most of his spare time with his wife and 3 kids.

Zakir KhanZakir KhanMitigation Manager

Zakir Khan

Mitigation Manager
Years of service: 9

Zakir (Zak) Khan began at ServiceMaster Restore Markham as a technician in 2012 and by 2014 worked his way to in to a lead technician role. Through his dedication, hard work and commitment to quality workmanship, Zak was promoted to Mitigation manager in 2018, where he currently manages 4 staff members.


  • IICRC WRT – Water Damage Remediation Technician
  • IICRC CDS – Commercial Drying Specialist
  • CPR/First Aid
  • Forklift Operator Certification


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"Whether the water, smoke or fire emergency is large or small, we do everything possible to help restore people's lives, homes and businesses to normal. We provide the highest quality technical restoration services available in the industry, but we also respond to the emotional needs of those affected and deliver an exceptional customer service experience."

A national network at your side, and on your side

Whatever the challenge, ServiceMaster Restore brings more than 65 years of experience to every job.  Our national network of 80 locally owned restoration companies enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business.

Customer Testimonials

Our building had a flooding problem a week ago Monday, the 5th of November. My husband and I are the assistant superintendents and we were on duty when this happened.
I wanted to say that the crew, Zak, and David were amazing.
The work they have done here was incredible and that all the men that worked with Zak and Dave were courteous, polite and so so helpful. They should all get a medal, that is for sure. I told them many times thank you so much for what you have done here these last couple of weeks. None stop working. I never knew about this Company until our property manager brought them in after the flood. I will highly recommend your company in the future. 

Again, thank you so much.

L. W., Scarborough, ON

(Large Commercial Flood)


We would like to take this opportunity to thank the ServiceMaster of Markham team for their non stop commitment to us over the last year.
From the beginning of tear down, to the last light bulb it was evident that we picked the right company. Thank you for always being accessible or returning calls when you had a moment, in your hectic day, and making it seem we were the only people you were working for. The many friendly ServiceMaster crews that went through, also the many talented trades that did an incredible job of getting our home back to us. The quality of the work is evident when we invite friends and family over, and we watch the look of amazement on their awed faces. 

Thank You,

P.A., Vaughn, ON

(Tornado damage)


I could certainly not let another day go by without acknowledging the superb service we received from Service Master and its entire "crew". What a disaster you walked into and what a transformation we now have. You were efficient, creative and professional in all aspects of our cleanup and restoration and we are delighted. I hope we are never again in need of your services. However I would not hesitate for a minute to highly and enthusiastically recommend Service Master for all disaster and restoration needs.

M.B., Markham, ON

(Drain Backup)


We have very high standards when it comes to customer service, integrity, professionalism, and respect for a customer's time. ServiceMaster met and exceeded in all areas possible. I would recommend them to others & share the great experience we had with them.

M.A., Toronto, ON



Quick to respond and the follow up service is very satisfactory, Mr. Luke Lynch has been a great help and attended to our needs responsively and we are very pleased with his service indeed.

R.W., Toronto, ON

(Water Damage)



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  • IICRC WRT – Water Damage Remediation Technician
  • IICRC ASD – Applied Structural Drying
  • IICRC CDS - Commercial Drying Specialist
  • IICRC AMRT – Applied Microbial Remediation Technician
  • IICRC FSRT – Fire and Smoke Damage Restoration Technician
  • IICRC OCT - Odor Control Technician
  • IICRC HST - Health & Safety Technician
  • IICRC TCST - Trauma & Crime Scene Technician
  • IICRC CCT – Carpet Cleaning Technician
  • IICRC UFT – Upholstery & Fabric Cleaning Technician
  • APS Level 1, 2 & 3 (Large Loss Certification for projects over $1 Million)
  • Asbestos Training
  • Building Science - Infrared Technology
  • IICRC Firm Certified

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